Meet Emma, our Customer Success Manager, whose role calls for versatility across a wide range of responsibilities — from close collaboration with clients to equally close collaboration with colleagues throughout the business.

Name: Emma Jacobson
Role: Customer Success Manager

1. If you had to describe Stravito to someone who’s never heard of us, what three things would you highlight, and why those specifically?

First, we solve a problem most companies don't even realize they have. It's not that they lack insights, it's that people can't find them when they need them, or don't know great work is happening elsewhere in their own organization. We make that knowledge visible and accessible to everyone who can benefit from it, and that changes a lot about how teams and markets work together.

Second, we save people from reinventing the wheel. Before commissioning new research, they can check what already exists, saving time, budget, and effort.

Third, I'd highlight the impact on decision-makers themselves. Walking into a room backed by real evidence instead of a gut feeling gives people a different level of confidence, because they finally have one place to point to and say, "Here's why."

2. Is there a moment at Stravito that made you think, “This is why I work here”?

For me it's less a single moment and more a recurring feeling. I love seeing customers and insights leaders get genuinely wowed by our tool at events, real proof that the work we do resonates. I'm the person clients come to with their problems, but also with great feedback, ideas, and praise.

For me it's less a single moment and more a recurring feeling. I love seeing customers and insights leaders get genuinely wowed by our tool at events  real proof that the work we do resonates. I'm the person clients come to with their problems, but also with great feedback, ideas, and praise.